Tuesday, August 08, 2006
BOSTON - Last New Year's Day was made-up to be an historic day in government-funded health insurance, when 43 million elderly Americans will be clever to purchase prescription drugs under federal Medicare's new voluntary Part D benefit plan. Instead, the result was turmoil.
The telephone help line was besieged with calls from seniors seeking information, many of who got the maddening "all of our agents are currently busy" message over and over.
Seniors found that the number of health plan options numbered as several as 60, were confused by the compound coverage schemes and found the literature difficult to understand.
posted by kanth
@ 2:07 AM
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