Tuesday, January 31, 2006
MEDICARE IS CHANGING. HEALTH NET MAKES IT SIMPLE.January 25, 2006As a valued partner, we want to keep you updated on our Medicare Part D activities.We are excited to announce that since enrollment to "Part D" began November 15, 270,000 members have chosen to receive their prescription benefits from Health Net, with 100,000 members from California alone. Bringing on more than a quarter million new members from 10 states for Part D's January 1 start date was one of Health Net's biggest efforts ever. A lot of Health Net associates came together to successfully transition to the new program.As with any project as monumental as this one, there were administrative and transitional issues that arose as soon as the project went live. Most were dealt with promptly and efficiently. To ensure that every Health Net member who walks into a pharmacy walks out with his or her medicine, we have undertaken several initiatives:
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We devised procedures for pharmacists to get coverage approved, even when eligibility information was unavailable or incomplete.
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We have nearly doubled the staffing levels in our Medicare call centers.
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We extended our call center hours of operation. We are now open 16 hours on weekdays - from 4 a.m. to 8 p.m. Pacific Time - and 12 hours on Saturdays - from 8 a.m. to 8 p.m. Pacific Time.
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We are in contact with CMS daily to ensure it is informed of our efforts.
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We are proactively calling all new Part D members to ensure they are receiving needed medications.
As the nation's fifth largest Medicare contractor, Health Net is focused on solving each member's issues as they arise, making sure no one is denied his or her essential medications, and providing improved service levels during this historic period. Thank you for your support during this transition. You can be confident that Health Net remains committed to meeting the needs of our Medicare members and your clients by offering plans that are simple and easy to understand and by providing quality customer service for everyone. If you have general questions, please call our Senior Products Broker Services department at 1-800-708-7646.
posted by kanth
@ 12:46 PM
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